POOR POOR SERVICE

I order items from matildas. Received 2nd Jan 2018. I returned a item on same date as one item was far to small. The item was unopend. After 2 weeks not hearing anything i contacted matildas. The item was received and send for inspection. On 26 Jan i once again emailed them to find out whether i will receive a refund. Same day i got a reply to say refund will take 14 days. Well here we are 17 Feb 2018 NO REFUND. I just find it such poor service that you as a customer must run around and keep asking what is going on. If I can give you advice go shop elswhere as you will get MUCH better customer service and after sales service. So dont expect any refund after returning items. ******* online shop. BE CAREFULL