1 reviews | Active since Jul 2017

18 Jul 2017, 11:17

Sales Pitch different from what put on contract

<p>A sales Representaive came to my house and did a sales pitch. He mentioned huge amounts ( about +-R24 000) if I were to purchase all the module. Anyway the numbers were all over the place just to try and confuse me and I knew it was just a sales gimmick right.</p> <p> </p> <p>When he finaly convinced me to purchase th product ( which I regreted immediately after he had left), he asked which modules would I like to purchase for my 7 year old & I said Maths only. I didn't need English as he is doing very well in spelling and reading, did not need science, Accounting & other modules as my son is still in Grade 1 and could'nt afford to buy all the modules anyway. Now I told the representative that I want to pay it off in 12 months, so I remember we worked it out like this (R328.95 * 12mths = R3, 947.40) for the Maths module, so I signed the contract :( trusting that what we agreed on verbally is what he put on the contract.</p> <p> </p> <p>Fast foward>>> Now I receice an email that I need to pay R7,895.00 then we sent each other emails back & forth and asked the consultant to justify how I accumulated so much interest in months coz the product I purchased cost +-R3,000.00 & I wanted to cancel and apparently the contract says I cannot cancel and then said the innitial amount was R7,995.00. Asked for the copy of my contract & it was sent to me and really the contract says the product was R7995 however the installment term box was not ticked but was written below that I would pay from 2017 to 2019 which now brought it to R7894.80 that was not mentioned to me.</p> <p>So when I got home I confidently compare the my contract & the one they've sent me and could'nt believe my eyes when I saw the R7995 on my contract. studied the contract then boom the sales representative ticked 11 module including pre-school module (hello my son is in Grade 1) I wouldn't buy that even Science & Accounting for Grade 12. So the next day I sent them an email with this info and asked for the price for each module and no response.</p> <p> </p> <p>So I have been sold 10 other modules without my knowlwdge and only received one which I cannot cancel and the calim its according to the CPA. I admit I am a victim because I was too trusting & failed to verify that what the representative was wriying is what we aggreed upon.I let my guard down beacuse of his skin color. I am willing to fight this and will not let is slide.</p>

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Replies (1)
MatheMagics
MatheMagics's reply16 Aug 2018, 09:49
Official

Dear Client

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.


Kind regards

Mathemagics : Hello Peter Team