Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

26 Jun 2019, 09:57

Misleading information given to customers!!!

Took a contract with this company via a sales consultant who told me that on order for the contract to be activated a deposit must go through and if not then it is automatically cancelled and within two days I called said sales consultant to cancel the contract and he told me not to stress it will be cancelled. Fast forward 4 months later pit of the blue I receive an sms from a Shireen who works for Ecigus informing me of impending legal garnishee and ITC listing after numerous calls and emails to me. First off I have never received a call or even an email from these people with the exception of that SMS and secondly when I called Shireen to explain what happened the lady was so rude and not understanding to the point of me feeling like I'm being railroaded. I will not be paying for a product that I have not used and activated and for the incompetence of their employees. Should you still refuse to cancel this ****** contract I will be taking this matter further. Your products was sold under false advertising and misleading information.

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Replies (4)
MatheMagics
MatheMagics's reply13 Jul 2019, 08:33
Official
 Dear client, 
we would be happy to reply to your message but unfortunately, Hello Peter doesn't allow us to write more than 300 words. which is not sufficient in order to compile an appropriate reply.
We will contact you privately to assist you best we can.
Kind Regards 
's update24 Jul 2019, 11:12
Reviewer Update
Good day still waiting for you to contact me, still haven't received any response as yet
MatheMagics
MatheMagics's reply24 Jul 2019, 13:59
Official
Dear ClientYou have not requested for cancellation, proof was requested from our offices, which you failed to deliver.Furthermore, you still have the Dvds, which is proof that the contract was not cancelled as the software is still in your possession.Be assured with our best service.Thank you
's update22 Aug 2019, 08:39
Reviewer Update
I did call ur consultant and told him to cancel and he had said the contract is not binding if the first instalment is not received as the service will only be activated upon payment received. As I called UE consultant I told him I am cancelling the contract and to come fetch the DVDs which he failed to do. I will not pay for a product I have cancelled, not activated and through no fault if my own that your consultant did not do his job. Tell me where to bring ur DVDs as they are still in their original packaging and have never been used.