MatheMagics - Wrong Attitude & Poor Business Acumen

Wrong attitude and business acumen from the "Boss"...My wife and I purchased the software (24 month contract @ R249 per month) and paid R5000 upfront for 2 tablets, case and keyboards upfront, one for each of our children, our salesman Thato, was patient and helpful to load both the tablets with the software and told us when we get home charge the tablets to 100% and then use them, as soon as we left Thato, we went directly to a shop at Liberty Midlands Mall that sells and fits Glass Tablet Screen Protectors and paid R300 for 2 screen protectors that was supp**** and fitted, we have a grade RR & Grade 1 child and we try our best to make it childproof by protecting the most vulnerable part which is the screen, we get home, show our children their gifts and they are so excited and can not wait to use the tablets, but we explain to them as per instructions, the tablets need to charge till 100% and then only they can use them, I put both tablets to charge and monitor the charging status, +- 2 hours later, the 1 tablet is charged to 100% but the second tablet is charged till 72%, I pull out the charging pin and reinsert it and leave the tablet to charge during the course of the night, I check the tablets charge status the next morning, i am expecting it to be 100%, to my surprise its showing 60%. I send Thato a whatsapp message informing him what this tablet is doing, he tells me it could be the charger and I must try a samsung charger ( I bought a new irainbow tablets that must now use a samsung charger) I gave Thato the benefit of the doubt and at 9am (charge status 60%) put this tablet to charge using a Samsung charger, I kept monitoring the charge status by 2 am the charge status was at 62%, I sent Thato another message informing him I tried charging the tablet according to his request and this tablet is definitely faulty and I am coming to liberty midlands mall to return this faulty tablet and he must replace it with a new tablet that works properly, I bring it to his attention that I have put a Glass screen protector that cost me R150 and I would like a refund for the screen protector so I can purchase another one and have it fitted to the new tablet, Thato has a chat with the "Boss" via whatsapp and he tells me the "Boss" will give me new tablet but will not replace the screen protector, I must remove the Glass screen protector and use it on the new tablet, I ask Thato for the "Boss" contact number so I can ask him myself, if he is right in his head and has he ever removed a glass screen protector from one device without breaking it and fitting it to another device without creating any bubbles, Thato does not give me the " Boss" number, I tell Thato if that's the way your " Boss" treats his clients (same clients that pays his fat salary every month by purchasing the tablets and paying R249 every month for 24 months), then he can cancel this whole deal and refund my money, Thato sends the "Boss" a message that I am unhappy and very upset, the "Boss" replies well I can cancel the whole deal he will not replace the screen protector, I take both the tablets,case and keyboards to their stand at liberty midlands mall to return and cancel my contract, it was Thatos day off and another salesman by the name of Lebohang assists me, he tests the faulty fong kong tablet and confirms the tablet is faulty, tells me I need to contact Gina at head office to do the refund, I called the number on the back of the cd they gave me and had to wait 15-20 minutes just to get through to someone to assist me..... a week later I get my refund. Just a pity a didn't get the opportunity to test the software. Total loss to me: R300 (2 screen protectors + time + 2 very disappointed and sad children) Total loss to the company due to the attitude of the "Boss" R249 x 24 = R5976 R5000 (2 tablets) Total = R10 976.00 plus a negative review for the company and the loss of potential business of those clients that are reading my review as I will not recomend anyone to deal with this company especially with a "Boss" with that *** attitude towards clients. Let this review be a lesson to all the other companies out there...do not take your clients for granted, it is us(the clients) that make it possible for you to earn that fat salary every month by purchasing your items.Word of mouth marketing is the best form of marketing for any company, make sure you go out of your way to make your clients have a good experience and give a positive review of their experience, it will be worth it in the near future and the success of your business. If you know of a company that renders Childrens Educational Software and you had or having a good experience, reply with the details of the company