1 reviews | Active since Dec 2011
Wasted my time!
We visited the Grove Mall, shopping at the TFG group, @home and Mat & May. At first we had to leave all the things we wanted to purchase as their system was offline and we could only purchase with cash. We went for breakfast and did some more shopping finally after several hours ending of with Mat & May. Their system was STILL offline. The helpful employee, or so we thought, took my number and promised to call when they were online and she did!! Unfortunately we were all the way in Brooklyn and I asked her when they closed. She rep**** at 6PM wherafter I told her that we would definetely be coming before they closed. We arrived at The Grove after driving all the way from the opposite side of the city, just to find a closed shop!!!! They were still in the shop but had already closed the doors. I told them that they had called me and I came as we discussed. If I knew I would have to drive all the way just to arrive at closed doors, I would most definetly not have wasted my time and petrol!!! I am really angry and dissapointed with the service I got and really consider it unacceptable to be refused when I made an arrangement.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Regards,
The Mat & May team
Best regards,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Regards,
The Mat & May team
Best regards,
