Very disappointing service and quality of products!

Disappointing experience! Received a rather expensive leather laptop bag as a birthday gift only to have a shoulder strap break 6 months later. Went back to the store for assistance and was told that nothing would be done even if I was prepared to pay for a new strap. It is concerning that such an expensive item was made with such low quality but rather more concerning was the disinterested treatment I received in store at Clearwater mall from the shop assistant and the manager who was contacted telephonically.