unfair treatment

Hi my name is Amogelang

I bought handbag and leather jacket from Mat & May at Mainline mall. i was convinced that their products are quality and should anything happen to the products they will sort it out. they told me to keep slips as a proof. the handbag didnt last long the handles has been torn out and the jacket is losing its colour while they said the colour is permanent. i called them several times they said i must send photos. i did as they requested and waited for a month without out respond. i made follow up the lady said she lost the phone so she couldnt call me. she then say i must bring the jacket and hanbag to the shop, when we arrive there they said the handbag does not have guarantee and they keep a jacket to show the manager of the shop. since then i was the only one calling for follow up. i called yesterday they say is not factory fault i must come and collect my jacket.