1 reviews | Active since Feb 2018
The worst service i've ever experienced!!!!! Mat & May The Grove Lynnwood
I've handed my RayBan sunglasses in for repair in September 2017. Whenever I phone to inquire they have to phone me back - new staff members every time????? If they do get back to you.... According to them they've ordered the wrong parts.. twice... Even spoke to the area manager who promised me it will be ready in 7-10 working days.... that was middle of Jan 2018 and I don't have to pay for the R900 repair..
WOW!!! Please keep the glasses - I will tell everyone not to support because of the above and please send your staff for some customer service training or close the shop.
Hi Vera,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Regards,
The Mat & May Customer Care Team
Hi Vera,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Regards,
The Mat & May Customer Care Team