1 reviews | Active since Nov 2015
SHOCKING SERVICE
<p>Absolutely terrible service received from Mat & May! Have Ray Ban sunglasses in for repair. Simple repair - the arm broke - no damange to nothing - just needed to take one ***** out put the new arm in and put the one ***** back in. They've had my glasses now since the 9th July 2016 - telling me it's a MAJOR repair job. Fi Fi in Greenstone keeps telling me she has returned my calls - i've not received a single call. This morning i called and she hung up on me and now i can't get hold of them!</p> <p>Will never buy anything from them again - and if you do - beware - service is SHOCKING should you need a repair</p>
Hi Claire,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Mat & May Customer Care Team
Best regards,
Hi Claire,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Mat & May Customer Care Team
Best regards,
Dearest Mat & May customer Care Team
Many thanks for your assistance! This frustration is totally unecessary!
Hope to hear from you soon, as i have yet again called Mat & May in Greenstone (after i was told they would call me before 12:00 today) only to be told that they are going to call me back..... eventually, hopefully soon!
Thanks for getting involved - maybe now it will get sorted out!
Regards
Claire
Dearest Mat & May customer Care Team
Many thanks for your assistance! This frustration is totally unecessary!
Hope to hear from you soon, as i have yet again called Mat & May in Greenstone (after i was told they would call me before 12:00 today) only to be told that they are going to call me back..... eventually, hopefully soon!
Thanks for getting involved - maybe now it will get sorted out!
Regards
Claire