MV
Martin V
1 reviews | Active since Aug 2013
08 Jun 2015, 12:10
**** service
I requested a new card from their head office. They mailed me back saying all I needed was my ID. Drove all the way from Mafikeng to Rustenburg the first time. Then they requested a proof of adress. Came back the second time after a two hour drive with a proof of adress that was supp**** by FNB just so that they could tell me my proof of adress is not sufficient. So politely told them to go F themselves. Honestly why do they have to waste my time and effort!
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Replies (1)0
Replies (1)Mat & May's replyOfficial
09 Jun 2015, 08:32Hello Chrismart85,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
Mat & May Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
Mat & May Customer Care Team
Mat & May's reply09 Jun 2015, 08:32
Official
Hello Chrismart85,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
Mat & May Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your complaint to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
Mat & May Customer Care Team
