GK
Gideon K

1 reviews | Active since Feb 2011

27 Mar 2016, 01:41

Refuse to refund an unwanted gift,with gift docket

I received PRADA sunglasses as a gift. Unfortunately the glasses doesn't suit my face. So I went to the store of purchase, with the gift receipt I received with the glasses. I explained to Yolande that I got it as a gift and unfortunately it doesn't suit me. I don't see anything I like at this time, and seeing that I have the Gift Receipt( as stated on the TFG website) , I would like to return the gift and if she could give me a gift card? Her response was that the policy stated returns to be done within 30days, and it is now 35days so NO gift card. I can now only exchange for something else. 5 days, really? It was a gift, I did not receive it on the day of purchase, and whats the point of a Gift Receipt? Where does it say a Gift Receipt is only valid for 30 Days? Unable to respond to these questions she then tells me in her unapologetic tone, that only a manager can authorize for a gift card and she is not there now. Is that my problem that the manager is off, leaving a store, with high value stock, in the hands of unprofessional staff, with bad attitudes, zero customer service skills, and no knowledge of the consumer act? I want a gift card, not an exchange with bad Attitude!

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Replies (1)
Mat & May
Mat & May's reply27 Mar 2016, 09:56
Official
Hello GIPAKRU,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The Mat and May team