Not going to extra mile for your customers

I have lost my card, when I went to sportscene I was told that I need to go and get a new card at mat and may as they are not able to issue me with a new card because I have a Mat and May account. When going all the way to Canal Walk on Friday 01/05/2015 to get a new card, I was then told to have my ID with me as drivers license is not suitable, I then went back on Sunday arriving in the store no later than 7 with my ID, I was told they need to phone Customer Services which are closed already. I am not happy with this kind of service as I do not understand why I need to go that far to get a card for my Foschini group account as this is such a big company why cant sportscene or totalsports etc issue a new card as this is one company all together.