No response or feedback from Customer Services

- Complaint regarding exchange issue of defective product<br> <br> On the 3rd of July I tried numerous times to contact TFG group on their Customer Services number ***) without any success, line had an engaged tone every time of placing the call.<br> I was informed by the sales assistant (name will be supp**** should customer services request) that sales assistant made contact with the regional manager to report my complaint. No further response received. <br> Since no successful contact was made telephonically I emailed customer services my concerns on the 5th of July (email sent to [Email Removed] No response received so follow up email sent on the 8th of July, still no response. <br> <br> Lack of response is extremely disappointing. <br> <br> Could customer services please respond to emails sent as mentioned above or contact me to discuss issues regarding exchange of defective product.<br> Looking forward to a response from customer services so we can resolve issue.<br> <br> Please note contact information used was obtained from sales assistant and confirmed on Mat & May website.