Fixing glasses
<p>The worse service I have ever received from anyone in my life from the whole team that works in Gateway . Nobody get back to me , or return my phone calls , after leaving several messages . I bought a new pair of sunglasses from Jade , and asked for her to please help me to fix the lenses on another pair for me . Almost a month later and not even a phone call , or email , to give me a update . And this is still for just a quote. Really bad customer experience. I will be taking the once I bought back , and get my once that I am still waiting on a quote for back , and go somewhere else . Don't think Jade is capeable to be the manager there . </p>
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Replies (3)
Mat & May's replyOfficial
03 Jul 2017, 12:06Good afternoon Diederik
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to the field management team to handle.
You will be contacted soonest.
kind regards
Jewellery Customer care team.
Best regards,
Mat & May's reply03 Jul 2017, 12:06
Official
Good afternoon Diederik
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to the field management team to handle.
You will be contacted soonest.
kind regards
Jewellery Customer care team.
Best regards,
's updateReviewer Update
04 Jul 2017, 10:40Thank you for getting back to me , and for the follow up from Mat and May . Head office has been very helpful and are helping to sort out the issue with my sunglasses .
Thank you
Great service
's update04 Jul 2017, 10:40
Reviewer Update
Thank you for getting back to me , and for the follow up from Mat and May . Head office has been very helpful and are helping to sort out the issue with my sunglasses .
Thank you
Great service
's updateReviewer Update
05 Jul 2017, 12:45Want to thank Mat & May for replacing my sunglasses .
's update05 Jul 2017, 12:45
Reviewer Update
Want to thank Mat & May for replacing my sunglasses .