Cellphone complain(Mat &May)

<div> name is kgotsofatso mafane,last year a brought cellphone (Nokia 3.1)at Mat & May Mpumalanga(Highveld mall).That phone seems to have factory fault because early this year I've returned it to the store so they took 8 weeks to fix it,and that after a month repeated the same problem and I've returned it again.Now they telling me that my phone haven't been fixed and it's about 5 weeks now.Please i need your help.My contacts numbers are ***.Ivone Mat &May worker contacts numbers are ***</div>