Worst Service!!

<p>I'm sad to say but I am utterly disgusted by the level of service I received at this branch! I called in on Tuesday and was given a price on a BMW E36 radiator hose flange by Daniel of R130 + VAT. He confirmed it to be the correct part as he described it as having a thick pipe with a 90 degree bend. I arrived at the store today and had the unfortunate experience of ending up at the counter of Moeghsien. He was quite visibly irritated before I even arrived and he definitely made no attempt at all to hide it. I advised him what I was looking for and the mere mention of the word 'flange' seemed to have caused a misfire in his mind. I showed him the sample and explained what I was looking for but he was even more irritated as I didn't know what model engine I had. He mentioned F4something and I said I honestly have no idea to which he sarcastically responded "Thanks for that information". Then he finally found the part but gave me a price of R275 + VAT. I argued that it was not the same price I was given when I spoke to Daniel and asked if I could please see him. When Daniel came to the counter I explained what had happened and enquired about the price difference. He then told me that I have my sample with me so I can be sure I'm getting the correct part. Even though what he described to me on the phone was exactly the same thing. And why give me a price on the phone if you're not sure if it's the correct part? Shouldn't he have rather told me to come through with my sample and I'll get the correct price? I would've even taken a simple "Sorry, I gave you the incorrect price on the phone, but this is the correct price." The staff at this store have a really appalling level of customer service and I'm sorry to say that this is the last time I will buy anything at Masterparts. And please, maybe give Moeghsien a few days off, he looks like he needs it!</p>