KE
Khalid E

1 reviews | Active since Feb 2012

31 Jul 2017, 14:18

****py Return Policy on Electrical items

<p>Bought an Airflow meter from Bellville branch last friday thinking my MAF is faulty. I fitted it to my car, idled it for like 20seconds and noticed this MAF does the same bouncy idle as my Original MAF... Removed it and put it back into the box...</p> <p> </p> <p>I was aware that there was No Return on Electrical Items ( they have Signs everywhere ) But this was 3days old and not damaged or anything. It was in the car for about 20Seconds.. LOL.</p> <p> </p> <p>Turned out a vacuum leak was the cause of my bouncy idle.. I emailed the branch and advised the situation, The manager, hennie was consulted and he was ok to replace the part if it was not fitted.</p> <p> </p> <p>If i was a Dishonnest person, I could have taken it back and said it was not fitted and get my money back But i was honest and told him i fitted and He turned me away... He said Policy is policy and He wont take it back cause i fitted it. He didnt even open it to see that it was still in MINT condition</p> <p>The Part has no marks on it at all and is As it was when it was removed from the box...</p> <p> </p> <p>I even Told him, I was ok with Paying a handling Fee if need be but he said no..</p> <p> </p> <p>The Saying is true, honesty gets you NO WHERE in life. you need to be a Dishonest person in order to get ahead...</p> <p> </p> <p>Thumbs down for Masterparts Bellville where Money is everything and customer service means nothing</p> <p> </p>

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