Masterparts or Master*****s???

I wish I could give a "negative star" rating, but unfortunately it's not available.

On 20 December 2018 before the holidays I went to Masterparts Montague Gardens and bought new glow plugs for my car, I ask the salesman for four glow plugs for a Dodge Caliber CRD.

I tried to book a service to replace the glow plugs, but I could only get a service scheduled for 8 Feb, when I collected my car after the service the mechanic told me that I supp**** the incorrect glow plugs and he got new glow pugs from Goldwagen.

I went back to Masterparts on 11 Feb. and told them that they supp**** me the wrong glow plugs and I requested a refund, they agreed, but asked a 50% handling fee, how can that be, they supp**** me with the wrong parts, but I must pay for their mistake, what happened to customer service, I'll never support then again, luckily I'm a manager of a big retail outlet in Montague Gardens and I'll tell all my clients to stop supporting Masterparts.

Regards,

Very un happy customer