Master Parts Bellville refusing to refund my money after selling me a dud ignition coil.

Dear Hello Peter

On 17 July 2019 I purchased an ignition coil from Master Parts in Bellville, contact number ***. The person who helped me was Isaac Fredericks. Invoice number BV***. The value of the item was R526,11. The salesperson didn't test the item before handing it to me, and because it's Master Parts, I never expected it to be faulty.

I gave the ignition coil to my mechanic, who tested the abovementioned ignition coil and confirmed to me that it is faulty.

On Monday, 22 July 2019 I returned the faulty ignition coil to Master Parts Bellville with the intention to change it for an ignition coil in working condition.

The manager, whose name is unknown to me, refused to changed it or refund my money without a diagnostic test report which I would have to pay myself in the amount of R350.

I find this completely unacceptable. When I told the manager this, his response was "I know it's unfair, but it's the rules".

What is the outcome I want? A refund and an apology.

It perplexes me that Master Parts Bellville is willing to endure bad publicity for an amount of R536.11. Does that even make sense?

We are looking forward to your response as HelloPeter as always come through for us.

Kind regards and thank you for your service.