Compliment email to Masterparts

Good day

I would like to thank the people that you have in your employ for the great service that I received yesterday starting from your head office all the way to your Bellville branch.

After searching tirelessly for the parts that I was looking for (piston ring set and bearings for a Dodge Journey 2.7 SXT), I decided to call the head office just to see if any good would come of it as I had already ordered these parts online from Amazon and to my surprise I was referred to the Bellville branch whom according the head office was the only branch that had these items and the ring set being the last in stock.

I called the branch and was assisted by a gentleman named Shaheed Abrahams who went as far as even reserving the items for me while I was organizing somebody to collect on my behalf. He worked out the quotation and sent it to me through email where in return I made and EFT payment to Masterparts' Standard Bank account from my Standard bank account, after this payment was made, a confirmation from Masterparts for collection was in good timing.

During the collection I called to the person who was collecting the parts on my behalf and the gentleman who was assisting this person on Shaheed's behalf was also kind enough to take over from that call to speak to me, further assisting me through that phone call by explaining that he was also taking measurements to make sure that the parts were according to my requested specifications by using my old parts as samples.

While this was probably just another day, another transaction or another customer to you as Masterparts, I would like to remind you that I was not physically at your branch and you have no idea how I look however my customer experience was as if I was physically there being the only customer getting all the attention through your teamwork that you display so effortlessly.

When I called back for the second time after being transferred to sales, I kept bouncing back to the lady who answers first because the lines were busy and every time the call bounced back to her she would apologize and ask if I'm good to hold while she tried again or preferred being called back, at one point I could sense that she wasn't comfortable with putting me on hold again and I could tell that she was trying to communicate to someone in the background to make sure that the call is being prioritized after her next attempt to transfer it and indeed I don't recall hearing even the hold music after that as the call seemed to have gone straight through to Shaheed whom the call was for. I would also like to thank her for the quality of her excellent telephony.

It is now 02:11 am and I am to be up for work at 6am but I could not have gone to sleep without having typed this email. I would like to thank you guys very much for your team work at giving me such great service as your customer that it even felt like I'm a known regular customer.

Bellville Branch I thank you for making me feel so valued as your customer, value was added to my day and thanks to you all.

Regards

Onke R