Bad Service Master Parts Kenilworth

Hilton Carlse purchase Clutch an Pressure Plate on the 28th of November 2019 and Arrow Tyres (Hazendal) did the relacement. Good service company for more than 20 years. Hilton only used the car as from the 20th of December as he was away on Holiday. They 3rd day of using the car Sunday the 29th of December on this way to Table Mountain Cable Way, the clutch and Pressure Plate burnt out. Arrow Tyre advised him to return the part. At Masterparts Kenilwoth the Claim form was completed and other Head Mechanic that was in the store, looked at the part and said it was a factory fault. Weird enough, the non conformance report claimed that the driver was driving reckless and 2nd claimed that Arrow Tyres did not do a good job. Hilton Carlse a driver for more than 35 years, not a student learner that does not know how to use the clutch. Hilton Insisted to speak to the Manager and feedback was that the Manager was not going to call him back as he would just reiterate what the report says. Very arrogantly . Very bad service from the store manager. This will be taken up by head office as, Hilton Carlse is now without a car for the past 2 weeks as he believes this was definitely not his fault as a new clutch and pressure plate cannot burn out within a week of driving the car. He is definitely going to the news papers with this story. Masterparts is just nonchalant about the whole matter. Hilton Carlse ***