MASTERCOOL TWIN TURBO RECOVERY MACHINE

On the 9th of February 2015 I sent a e mail to Customer Services Mastercool USA. I launched an enquiry to replace the crank unit of a Mastercool Turbo Recovery Machine. The local agents MACS SA that we've purchased the machine from informed me that there is no parts available, after Dawie at MACS SA contacted me telephonically I've sent him photographs of all the parts needed. Therefore I contacted the main manufacturer MASTERCOOL Randolph USA and received a reply from a Luca Moretti that informed us that it will be handed over to certain individuals in the right department. After several emails I received a response from MASTERCOOL Randolph USA that my requirement has been forwarded to Herald Von Ey and Ian Griesel at MACS SA AUTO.<br> <br> The fact that a USA company supplies equipment in South Africa without necessary backup and support is absolutely unacceptable for any <br> As from this date (16/03/2015) no response.