Zero Customer Service

My washing machine has been booked in with you guys from the 14th of February 2025. It was collected on the 24th of February 2025.

Since the 27th of February I have called Amos to ask for progress on my machine. I was told that they are still waiting for parts. I have even spoken to Arne from your workshop how far the machine is. Only then he sent a driver to go and pick the parts up.

Portia one of your agents would promised to call me back on numerous occasions and that never happened. I spoke to Vee and still know help. Eventually, I spoke to Thoko that had gotten machine delivered to me this Monday.

I put my machine on this morning the 12th of March 2025, and my scullery was flooded with soap powder water. Since approximately 8:00 this morning, I have been asking for a technician to come out and fix the problem. I must have called about three times to ask how far the technician is, without any success.

It is 12:00 and I am still waiting for a technician with nobody calling me to say how far he is. I had called Portia again and Patience to tell them that I've got appointments and I need to know what time the technician is coming out. I was told the technician will call me and I am still waiting.

The service that I am receiving from master key for the first job that have requested is ridiculous.