Worst service providers, poor service and no customer care at all

Hi Itumeleng

Thank you for your message, and we sincerely apologise for the frustration and delay you've experienced.

Please note that if a repair quote is issued and not accepted, we are unable to proceed with the repair. As per our policy, when the cost of required spares exceeds your plan’s limit, a quotation is provided, and it remains the customer’s responsibility to accept or decline it. Without approval, the repair cannot move forward.

In such cases, the unit remains in our possession until either a resolution is reached or a settlement is made to continue with the repair. You are welcome to arrange for the collection of the units should you not wish to proceed.

Please also note that the monthly debit under the maintenance plan continues as per the agreed mandate, regardless of outstanding quotes or declined repairs. This is covered in the terms of the plan.

A service representative will be in contact with you shortly to assist in resolving the matter and provide options for closure.

We appreciate your patience and the opportunity to assist further.

Best Regards
The Service Team