NM
Nokubonga M
1 reviews | Active since Nov 2017
30 Oct 2025, 10:41
Worst service- MastercareSA
It’s more than two weeks now since I logged a call for a repair on my washing machine and the company is not willing to assist me at all. All they do is make promises they can’t keep.
Their communication is the worst. I have to make constant follow ups myself or else they’ll just keep quiet. When I request to terminate the contract they tell me it’s not possible even though my issue remains unresolved without any proper feedback from them.
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Replies (1)
MasterCare South Africa's replyOfficial
30 Oct 2025, 11:46Dear Nokubonga
Thank you for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had and the frustration caused by the delay and lack of communication. This is certainly not the standard of service we aim to deliver.
Your concern has been escalated to our senior service management team for urgent investigation and resolution. They will review the history of your repair request and make direct contact with you to provide a clear update and way forward.
We sincerely appreciate your patience and the opportunity to resolve this matter properly.
Kind regards,
MasterCare Service Team
Thank you for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had and the frustration caused by the delay and lack of communication. This is certainly not the standard of service we aim to deliver.
Your concern has been escalated to our senior service management team for urgent investigation and resolution. They will review the history of your repair request and make direct contact with you to provide a clear update and way forward.
We sincerely appreciate your patience and the opportunity to resolve this matter properly.
Kind regards,
MasterCare Service Team
MasterCare South Africa's reply30 Oct 2025, 11:46
Official
Dear Nokubonga
Thank you for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had and the frustration caused by the delay and lack of communication. This is certainly not the standard of service we aim to deliver.
Your concern has been escalated to our senior service management team for urgent investigation and resolution. They will review the history of your repair request and make direct contact with you to provide a clear update and way forward.
We sincerely appreciate your patience and the opportunity to resolve this matter properly.
Kind regards,
MasterCare Service Team
Thank you for bringing this to our attention. We’re truly sorry to hear about the experience you’ve had and the frustration caused by the delay and lack of communication. This is certainly not the standard of service we aim to deliver.
Your concern has been escalated to our senior service management team for urgent investigation and resolution. They will review the history of your repair request and make direct contact with you to provide a clear update and way forward.
We sincerely appreciate your patience and the opportunity to resolve this matter properly.
Kind regards,
MasterCare Service Team