Worst service ever experienced

<p>i have had a contract with Mastercare for a couple of years, in April I reported that my oven needs repairing. After a couple of days someone came out and noted down what was wrong and told me parts will be ordered. I waited for about three months and called again, only now to be told the job card was closed. I said my oven has not been fixed. Again, this time different guys came out, noting down and ordering parts. October I was fed up and phoned the head office, this is unacceptable and will be promptly sorted out, I was promised. For the third time guys came out to look and order parts. Going on the second month after, waiting.... Why make the customer pay if there is absolutely no service? Please do not waste your money and think that they will provide the contracted service :(</p>