JM
Jacqui-Leigh Meyerson
1 reviews | Active since Dec 2021
06 Dec 2021, 11:07
Worst Service
If I could give them 0 I would. Have been trying to get someone who I have been emailing with to respond for over a week now, several other people linked in the email, and no response. Called every number on their website including sales and not one number even rings. THE. WORST. SERVICE. EVER!!! Don't buy any Candy appliances as this washer dryer has had to be repaired several times and never use anyone who uses MAstercare, what a complete and total waste of time!
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
06 Dec 2021, 11:10Dear Ms J Meyerson,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply06 Dec 2021, 11:10
Official
Dear Ms J Meyerson,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
JM
Jacqui-Leigh Meyerson's updateReviewer Update
19 Dec 2021, 11:39I have since had contact with Mastercare and had a technician come out. They advised that a part needed to be replaced. Followed up over email, got one response, and now, again a week has gone by and no response from anyone in the email chain as to when the part will be ready. It seems you need to follow up with their suppliers yourself so largely confused as to what service Mastercare is providing.
JM
Jacqui-Leigh Meyerson's update19 Dec 2021, 11:39
Reviewer Update
I have since had contact with Mastercare and had a technician come out. They advised that a part needed to be replaced. Followed up over email, got one response, and now, again a week has gone by and no response from anyone in the email chain as to when the part will be ready. It seems you need to follow up with their suppliers yourself so largely confused as to what service Mastercare is providing.
MasterCare South Africa's replyOfficial
20 Dec 2021, 08:16Dear Ms J Meyerson,
We apologize sincerely for the inconvenience and frustration that you have experienced.
Please allow the necessary department to get in contact with you regarding your complaint.
Thank you
Regards
Tania
We apologize sincerely for the inconvenience and frustration that you have experienced.
Please allow the necessary department to get in contact with you regarding your complaint.
Thank you
Regards
Tania
MasterCare South Africa's reply20 Dec 2021, 08:16
Official
Dear Ms J Meyerson,
We apologize sincerely for the inconvenience and frustration that you have experienced.
Please allow the necessary department to get in contact with you regarding your complaint.
Thank you
Regards
Tania
We apologize sincerely for the inconvenience and frustration that you have experienced.
Please allow the necessary department to get in contact with you regarding your complaint.
Thank you
Regards
Tania