Worst experience ever

This must be the worst experiece I ever had with a Supplier that says they are professinals in the trade. I got incontract with Mastercare on 12 Dec 25, which they have made promisses that they are the best in the Business for fixing appliiances. I have signed up with them, they have send out an Technician. He find the prob and promised to be in contact after he have breached some wires on my Hub. Then the wainting game started. In the meantime my Hub have wires breached out puthing my house at Risk. After 2 weeks not hearing from Mastercare. I then have decided to get a diffrent Supplier to come and fix my Hub Appliance with was done the same day still. After 1 month I recieved a qoute from Mastercare with no prevouis commincation. I then decided to Cancel this Poilcy with them immediatetly. I have been struggeling with this for the past 2 months, as they debiting my account still, I MUST say i have never in my live work with a Company that are so unprofessional.

This is a message from them me, after I am trying to cancel or resolve the issues. Dear Mr Kruger

I do not appreciate the manner in which you have addressed us.

If you require assistance, we are more than willing to help; however, we expect communication to remain respectful at all times. Respectful and professional engagement allows us to assist you efficiently and effectively. Should the communication continue in an inappropriate manner, it will make it difficult for us to provide the necessary assistance.

We look forward to resolving this matter constructively.

Warm Regards

This is my reply to them. Hi Danielle

Thank you for the response after 5 days. Once again, after I had to follow-up with you.

If you want to talk about Professionalism, this isn’t the way other to encore email when customers have a problem by not getting it resolved or think it will just disappear by itself.

As I have said before on all my below email. I am not happy customer with the NO Service received OR non communication received that was given to me after I have signed up with Mastercare. I have decided that it will be better to part ways with Mastercare and have cancelled this service, as I have not received any service from Mastercare after an inspection was done on my appliance on 12 Dec 2025. Therefore, I had to get some ells to come and repair my appliance as Mastecare have failed to provide a service to me as a customer.

Please be reminded at this stage I am doing all the communication as you don’t want to get this resolved, as per your previse email send on 06 Feb 2026. You have stated that (I send your email to management awaiting their response.) can this take a week to get a response from your Management then.

I think it’s time to report this bad experience on HELLOPETTER as well.

Kind Regards