Worse service at Mastercare Bloemfontein

I had a worse experience at Mastercare Bloemfontein. I took my LG TV for repairs. I received a quote of +/-R950 for assessment of a TV and replacement of few back lights. I then paid in full.

Two weeks later I receive another quote of R+/- 3500.I called and asked why a different quote now with more money. It was alleged that the whole backlight system needs to be replaced. I asked what was the point of paying for pre assessment if they will be more problems every time they call me or I call to check progress on the TV.I informed them I have already sent the first quote to the insurance and it’s in a process to be approved,now I must send a different quote which will delay it to be approved .

Informed Mastercare Bloemfontein that I’m really not happy with their service and I would like my TV back and I asked for my refund. I then took my TV to another service provider. They found that the whole backlight system needs to be replaced and TV screen has cracked. Therefore the TV is irreplaceable.

I have sent an email to their complaints department. Until to date never responded to my email or even acknowledge that they will investigate the matter.

As of my refund I have not received it. Numerous calls and emails have been sent to them.Every time I’m told I must send my banking details and a follow up will be done with head office.I have emailed that with every enquiry I have made. What is worse now Mastercare Bloemfontein does not even respond to my emails. As of today I still have not received my refund.

Mastercare is a worse company, they do not care about their client and I don’t recommend for anyone.