LM
Lionel M

1 reviews | Active since Apr 2012

19 Apr 2016, 17:29

Without a fridge for 5 weeks and come counting

Just before the Easter weekend, my Mum had logged a claim with Master Care regarding her fridge. Since then, she has had to call several times for feedback. Please consider how a household could possibly function without this item. She has insurance on the item to ensure that these mishaps are taken care off. Master Care feels that this client is not important. Please could this be rectified immediately.

0
Replies (2)
MasterCare South Africa
MasterCare South Africa's reply20 Apr 2016, 07:47
Official
Hello Lionel Maistry,

Good day Mr Maistry

Thank you for contacting us for the enclosed matter below. Please be advised the matter has been escalated and feedback will follow shortly.

We apologize for any inconvenience caused.

Kind Regards
Mastercare/Earlybird Services
MasterCare South Africa
MasterCare South Africa's reply27 May 2016, 09:33
Official

Good day

Thank you for contacting us for the enclosed matter. We apologize for the inconvenience.

We have contacted the customer and replaced the part r the matter is now resolved to the Customers satisfaction.

Kind Regards

Mastercare/Earlybird Services