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Michiel H

1 reviews | Active since Feb 2013

17 Jan 2018, 12:51

Washing Machine repair

I bought a washing machine from HiFi Corp and after a few months the Spinner motor broke down. I reported it and the send MasterCare to come and fix the issue. Since this repair my washing machine was never the same again.

It came back with the following issues: 1. Washing fin is loose 2. Spinner top part of the spinning bin is loose 3. Spinner break dont work anymore when you open the spinner. 4. Pump to pump out the water is pumping at a very slow speed now.

I am waiting for them to rectify the problem now. They phone me to make an appointment then you cancel all your plans and wait and the technician never shows up.

It takes them From 4 January 2018 (On second Repair for the same problem) until 17 January 2018 to tell me only after i phoned in that they will make sure the technician will be at my place first thing tomorrow morning. I want to know who is going to pay for the washing i had to let to from an outside source during their repair time frame. Please send me an email address to where i can send you the invoice for this.

I also requested that i want a new Washing machine as the old one is not in the state it was. It looks like a problem. within 2 months time the spinner motor broke down 2 times.

I need an answer on this case. First case: DIA-59102-8 dd 17 October 2017 Second Case: DIA-67073-8 dd 4 January 2018

1. Address to where i can invoice for my washing i needed to outsource? 2. Warranty Exchange on washing machine due to situation?

0
Replies (12)
MasterCare South Africa
MasterCare South Africa's reply17 Jan 2018, 13:16
Official

Good day Sir

Kindly be advised that the call has been allocated for tomorrow.

Regards

Mastercare/Earlybird Services

MH
Michiel H's update17 Jan 2018, 13:31
Reviewer Update
Good day, Thank you for the fast action. I still want to know what are we going to do regarding the time frame issue. During this whole breakdown time that i have waited for your company to repair the machine, i had extra expenses in terms of getting my washing done. i am working in the Electrical automation industry and when there is a breakdown you prioritize it. It took 16 Days for a technician to rectify this breakdown. i dont think this is fair in terms of correct customer service delivery. Washing machines are a critical point of daily living. you need to maintain a good level of hygiene and health and the repair center handles this as if it is not a critical issue. So the question remains: Who is going to be held liable for the extra costs made to ensure that myself, my wife and child maintain our personal level of hygiene. If it was a week i will still accept it. but going on for more than half a month is pushing your luck.
MasterCare South Africa
MasterCare South Africa's reply17 Jan 2018, 13:41
Official

Good afternoon Sir

Please be advised as per the telephone conversation the technician will come out tomorrow.

Regards

Mastercare/Earlybird Services

MH
Michiel H's update23 Jan 2018, 14:13
Reviewer Update
Thank you for the repair that took so long. However the washing machine still has problems. After Friday I used the washing machine during the weekend. I had the following problems. 1. The machine is leaking water now. 2. The spinner brake is not working. 3. The spinner motor is making a noise when spinning. 4. The spinner is spinning at a lower speed that when we bought it. I request that you exchange the unit with a new unit as your repairs is not working. This machine is giving more and more problems. I have made a video regarding this so called repair. I expect an answer ASAP. Hifi Corporation said that the replacement authority lies with Mastercare.
MasterCare South Africa
MasterCare South Africa's reply23 Jan 2018, 14:32
Official

Good afternoon Sir

Please be advised as per the telephone conversation the technician will come out tomorrow.

Regards

Mastercare/Earlybird Services

MH
Michiel H's update25 Jan 2018, 14:57
Reviewer Update
hi please send me your email address. or send me a mail to **********
MasterCare South Africa
MasterCare South Africa's reply25 Jan 2018, 15:01
Official

Good day Sir

I will contact you shortly Sir.

Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply01 Feb 2018, 13:48
Official

Goodday Sir

I will call you shortly

Regards

Mastercare/Earlybird Services

MH
Michiel H's update01 Feb 2018, 15:09
Reviewer Update
So After the technician arrived at my house and telling my wife that she can't wash more than 2 bundles of washing per day that is why the motors get hot and stop working. Taking his professional advice and comparing it to what I have studied and comparing it, it came to my understanding that your technician doesn't have a clue what he is talking about. Swearing at this stage he decides it's better to leave my house and spins away because he is angry at me. He will send someone to come and take the machine to your offices. Here is the link on YouTube where you will see the water leaking https://youtu.be/La54x0aLjBo I want this unit be changed with a new unit. Water everywhere that will cause it to rust. Even the wires are put in a plastic bag to protect it from the water.... Unprofessional... Also not according to electrical standard. Please between Mastercare and HiFi Corporation, advise me when the new exchange machine will be delivered. I also want to know that all the costs I had and made on this issue, who will cover this cost. (Washing my clothing elsewhere, traveling costs, telephonic calls made to sort out this issue.) I feel that after 4 times and the client need to identify the problem that this is really ridiculous. I need to be compensated for this. 31 Jan DIA-70020-08
MasterCare South Africa
MasterCare South Africa's reply01 Feb 2018, 15:21
Official

Good day Sir

Please be advised that the washing machine will be uplifted tomorrow.

Regards

Mastercare/Earlybird Services

MH
Michiel H's update05 Feb 2018, 09:41
Reviewer Update
It's the 5th of Feb 2018 today and the machine was supposed to be collected on Friday and yet again nothing has been done about this.. I want a new machine delivered today with the collection of the old machine. Thank you. please send me your email address to where i can send my invoicing of my cost.
MasterCare South Africa
MasterCare South Africa's reply05 Feb 2018, 09:44
Official

Good day Sir

Please be advised that the washing machine will be uplifted today.

Regards

Mastercare/Earlybird Services