KL
Kefilwe L
1 reviews | Active since Jan 2017
02 May 2025, 07:34
WARNING: Do not use Mastercare and never take their maintenance plan.
Don't ever use Mastercare or take on their maintenance contract. They will sell it to you very nicely but their customer service is HORRIBLE. I have never seen a company that doesn't care or takes accountability for anything. Always say they will contact you but don't, send you a statement with an accumulating bill despite having asked for a cancellation almost a year ago.
Unfortunately I took the plan before realising how bad their service is. Do not make the same mistake. No query gets responded to. I received a call from Marianne early this year, upon realising she's the one I was communicating with on email she promised to follow up but never did.
HORRIBLE HORRIBLE SERVICE.
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Replies (1)
MasterCare South Africa's replyOfficial
06 Jun 2025, 09:58Dear Kefilwe,
Thank you for your message. We're truly sorry to hear about your experience and the frustration it has caused. Please know that we are taking your concerns seriously.
In terms of your cancellation request — if your contract is still within the agreed mandate period, cancellation may not be permitted at this stage. However, to assist you further, our Retentions Team will be reaching out to you today to better understand the request and provide clarity around your account.In addition, our Service Team will also be in contact to review and address your service-related concerns so that we can work toward a fair and constructive resolution.
We sincerely regret the inconvenience you've experienced and appreciate the opportunity to assist. Kindly expect calls from the relevant departments today.
Best Regards
The Service Team
Thank you for your message. We're truly sorry to hear about your experience and the frustration it has caused. Please know that we are taking your concerns seriously.
In terms of your cancellation request — if your contract is still within the agreed mandate period, cancellation may not be permitted at this stage. However, to assist you further, our Retentions Team will be reaching out to you today to better understand the request and provide clarity around your account.In addition, our Service Team will also be in contact to review and address your service-related concerns so that we can work toward a fair and constructive resolution.
We sincerely regret the inconvenience you've experienced and appreciate the opportunity to assist. Kindly expect calls from the relevant departments today.
Best Regards
The Service Team
MasterCare South Africa's reply06 Jun 2025, 09:58
Official
Dear Kefilwe,
Thank you for your message. We're truly sorry to hear about your experience and the frustration it has caused. Please know that we are taking your concerns seriously.
In terms of your cancellation request — if your contract is still within the agreed mandate period, cancellation may not be permitted at this stage. However, to assist you further, our Retentions Team will be reaching out to you today to better understand the request and provide clarity around your account.In addition, our Service Team will also be in contact to review and address your service-related concerns so that we can work toward a fair and constructive resolution.
We sincerely regret the inconvenience you've experienced and appreciate the opportunity to assist. Kindly expect calls from the relevant departments today.
Best Regards
The Service Team
Thank you for your message. We're truly sorry to hear about your experience and the frustration it has caused. Please know that we are taking your concerns seriously.
In terms of your cancellation request — if your contract is still within the agreed mandate period, cancellation may not be permitted at this stage. However, to assist you further, our Retentions Team will be reaching out to you today to better understand the request and provide clarity around your account.In addition, our Service Team will also be in contact to review and address your service-related concerns so that we can work toward a fair and constructive resolution.
We sincerely regret the inconvenience you've experienced and appreciate the opportunity to assist. Kindly expect calls from the relevant departments today.
Best Regards
The Service Team