Waiting for washing machine parts since Sep 2016.

<p>I first logged a job to mastercare on 30 September 2016 and ever since they keep saying the parts have been ordered till today. They fetched my washing machine 2 days after I logged the job and have been waiting ever since. When I call the keep giving me the same story I sometime hold for more than 30-60 mins before getting assistance or get the phone dropped in your ear after waiting so long and running up your cellphone bill or sometimes you just hold until you can't hold anymore. I need my unit and I feel that I need compansation for havinbg to suffer so much and spending such a lot of money to get my washing done and running up my cellphone bill with Telkom. After treatening to contact Hellopeter today now only do the care to keep me updated but I feel that consumers must know what kind of service Mastercare is offering their clients and they must change the way they do customer service. </p> <p> </p>