Very Poor Service!

In January 2017 I have logged a call for my dish washer to be repaired. What a mistake! After the call was logged a technician was sent to my house to check the dish washer. He mentioned something about a part and left. After a few days nothing happened. I called them again and they came (Jan) and collected my dish washing machine to be repaired. Another mistake! The technician came one Saturday morning to my house to fix my machine, without even knowing that it was already collected! After a lot of communication between me, my wife and Nichelle and Doreen, whereby I was every time assured that they received the part and delivery will take place soon, still no dish washer till now! This is the worst service I have received in my entire life! I gave them an ultimatum to deliver my machine on Tuesday 03 October 2017 or I will report them at the Ombudsman. For all the people struggling with poor services received from Mastercare, the contact details of the Ombudsman is as follows: ********** (Insurance Issues)