PM
Pulane M
1 reviews | Active since Feb 2018
30 Sept 2021, 16:29
Very poor customer service
This business doesn’t provide good customer service. Hi Fi Corp Fourways crossing logged a call with them to fix my LG smart tv. They collected the tv and brought it back with the same fault. And now they sending me pillar to post saying the tv is not faulty and they kept it with them for 30 days and now they fail to comply with their own policy of 14-21 days. The store told me that I will get assisted within 14-21 days and if not I can claim another tv at the same value. The call was logged on the 30th august 2021 and today is the 30th of September but still nothing is happening. They telling me stories that I have to wait for another day to sort it out even though it’s long overdue the policy time
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
30 Sept 2021, 16:38 Dear MS P Mazibuko,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply30 Sept 2021, 16:38
Official
Dear MS P Mazibuko,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
PM
Pulane M's updateReviewer Update
30 Sept 2021, 23:04Hi Tania, now the matter is even worse. Jock and Candice accused me of *****ing a back cover of my tv. The tech guy (Charles) brought the tv back this evening and it did not have back cover which they now claim I took it. The attitude of Jock, Candice and Dale are disgusting. I have footage as proof of the way they handled the matter.
PM
Pulane M's update30 Sept 2021, 23:04
Reviewer Update
Hi Tania, now the matter is even worse. Jock and Candice accused me of *****ing a back cover of my tv. The tech guy (Charles) brought the tv back this evening and it did not have back cover which they now claim I took it. The attitude of Jock, Candice and Dale are disgusting. I have footage as proof of the way they handled the matter.
MasterCare South Africa's replyOfficial
01 Oct 2021, 08:18Dear MS P Mazibuko,
Thank you for your message.
I don't think we should discuss this matter over a platform like this, we won't be able to resolve it in such instances.
Your matter has been escalated to Senior Management.
We appreciate your business, and we would like the opportunity to do a full investigation into the allegations and revert with a plausible outcome that would be satisfactory.
We apologize for this inconvenience.
Best Regards
Tania
Thank you for your message.
I don't think we should discuss this matter over a platform like this, we won't be able to resolve it in such instances.
Your matter has been escalated to Senior Management.
We appreciate your business, and we would like the opportunity to do a full investigation into the allegations and revert with a plausible outcome that would be satisfactory.
We apologize for this inconvenience.
Best Regards
Tania
MasterCare South Africa's reply01 Oct 2021, 08:18
Official
Dear MS P Mazibuko,
Thank you for your message.
I don't think we should discuss this matter over a platform like this, we won't be able to resolve it in such instances.
Your matter has been escalated to Senior Management.
We appreciate your business, and we would like the opportunity to do a full investigation into the allegations and revert with a plausible outcome that would be satisfactory.
We apologize for this inconvenience.
Best Regards
Tania
Thank you for your message.
I don't think we should discuss this matter over a platform like this, we won't be able to resolve it in such instances.
Your matter has been escalated to Senior Management.
We appreciate your business, and we would like the opportunity to do a full investigation into the allegations and revert with a plausible outcome that would be satisfactory.
We apologize for this inconvenience.
Best Regards
Tania