MS
Martie S
1 reviews | Active since Jun 2020
11 Jan 2022, 14:29
VERY BAD SERVICE
We are clients at Master Care for years.
We have never ever experienced such bad service a now.
We sent our TV set in for repairs before Xmas 2021, ever since we are trying to to get hold of someone whom can tell us what is going on.
We are sending e-mails and trying to phone them but no-one answers the phones nor reply back to us with an answer.
Does Master care still exist as we are worried now that that we might have lost our TV if they do not exist although they are deducting our monthly premiums every month but they are UNREACHABLE which is TOTALLY UNACCEPTABLE - VERY VERY [POOR AND BAD SERVICE.
Helpful (0)
Replies (1)0
Replies (1)
MasterCare South Africa's replyOfficial
12 Jan 2022, 08:02Dear Ms Swart,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply12 Jan 2022, 08:02
Official
Dear Ms Swart,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania