aA
aanisahmiller A
1 reviews | Active since May 2017
28 Jan 2026, 08:30
Very bad service
Master care insurance is very bad company. We waited days for them to come do assessment, it's been 3 weeks now since they have done assessment. No feedback nothing.
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MasterCare South Africa's replyOfficial
29 Jan 2026, 07:52Dear Aanisah,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to resolve this matter.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to resolve this matter.
Sincerely
The MasterCare Service team
MasterCare South Africa's reply29 Jan 2026, 07:52
Official
Dear Aanisah,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to resolve this matter.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
Your feedback has been escalated internally as a priority so that we can review what occurred and ensure this matter is resolved as quickly as possible.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to resolve this matter.
Sincerely
The MasterCare Service team