JP
Jan P
1 reviews | Active since Mar 2009
06 Nov 2022, 12:13
Utterly disgusted Service
On 10 October 2022, two repair requests were logged and still waiting. We are paying for many years and the service became non existent. Also emails were sent on the 10th of October without any response. I publish my concerns all over Social Media.
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Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
07 Nov 2022, 08:50Dear J Pieterse,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply07 Nov 2022, 08:50
Official
Dear J Pieterse,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
JP
Jan P's updateReviewer Update
06 Dec 2022, 20:19Thank you MasterCare, repair of fridge done. Very professional staff. Unfortunately washing machine parts are no longer available.
JP
Jan P's update06 Dec 2022, 20:19
Reviewer Update
Thank you MasterCare, repair of fridge done. Very professional staff. Unfortunately washing machine parts are no longer available.