Useless Company

I sent a washing machine to Mastercare close to 3 months ago, and have still not received the repaired machine. This is not the worst part. To make matters worse, every time I have phoned them to ask what is going on, they are either unavailable, or (4 times now) they have said that will look into my repair and call me back. Never have they called me back, and I always have to phone them back, only to get the same 'We will call you back'. This has gone on ad nauseum. <br> a) I do not understand how it takes 3 months to repair a washing machine.<br> b) I do not understand why they treat their customers like dirt - avoiding them, telling lies, and just generally not giving a damn.<br> With the costs of the repairs, and 3 months of sending my laundry to a laundromat, I could have bought a new washing machine. If only they had told me upfront they would have the washing machine for 3 months.<br> <br> DO NOT DEAL WITH THIS COMPANY. I CERTAINLY WILL NEVER DO IT IN THE FUTURE.