1 reviews | Active since Aug 2025
Urgent Complaint
Dear Mastercare Team, I am writing to formally lodge a complaint regarding the unacceptable service I have received. In May 2025, my television was collected for repairs. Since then, I have not received my original TV back. Instead, I was provided with a loan unit that is not of the same standard — it is not a smart TV, and its condition is poor. Despite this, you continue to debit my account monthly, which is unacceptable given the lack of service and the substandard replacement provided. I have attempted to be patient, but the lack of communication and resolution is appalling. I hereby request the following: 1. Immediate return of my original TV or a suitable replacement of equal value and functionality. 2. Collection of the loaned TV. 3. Suspension of all further debits until this matter is resolved. 4. A formal apology and explanation for the delay. Please treat this matter with urgency. If I do not receive a satisfactory response within 7 working days.
Thank you for bringing your concerns to our attention. We sincerely regret the frustration and inconvenience this experience has caused you.
Please be assured that your complaint has been escalated to senior management for urgent review. One of our customer service agents will be in direct contact with you to discuss and resolve this matter. If your message was received outside of business hours, you can expect to hear from us on the next business day.
We value your patience and loyalty, and we are committed to working toward a resolution that restores your confidence in our service.
Kind regards,
The MasterCare Service Team
Thank you for bringing your concerns to our attention. We sincerely regret the frustration and inconvenience this experience has caused you.
Please be assured that your complaint has been escalated to senior management for urgent review. One of our customer service agents will be in direct contact with you to discuss and resolve this matter. If your message was received outside of business hours, you can expect to hear from us on the next business day.
We value your patience and loyalty, and we are committed to working toward a resolution that restores your confidence in our service.
Kind regards,
The MasterCare Service Team
I am writing to express my continued frustration regarding the unresolved issue with my TV. Despite previous attempts to engage, I have yet to receive any communication or a clear way forward from your team.
I expect a call before close of business today with a resolution that ensures I receive what is rightfully mine. The lack of response is unacceptable, and I trust this matter will now be treated with the urgency it deserves.
I am writing to express my continued frustration regarding the unresolved issue with my TV. Despite previous attempts to engage, I have yet to receive any communication or a clear way forward from your team.
I expect a call before close of business today with a resolution that ensures I receive what is rightfully mine. The lack of response is unacceptable, and I trust this matter will now be treated with the urgency it deserves.