WV
Willem V
1 reviews | Active since Apr 2013
15 Sept 2025, 13:08
Up front payment, no service, no refund.
I booked a call out to pick up a faulty TV and was asked for payment up front to confirm the booking. The team came a few days later but weren’t able to transport it due to its size. They promised to return, and contacted me the week after. At that time the problem had been resolved, so I asked for a refund instead.
More than a month passed and I have called back at least three times, but no refund has been paid.
Would not recommend.
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Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
15 Sept 2025, 15:26Dear Willem,
We sincerely apologise for the experience you’ve had and the frustration this delay has caused. This is not the level of service we aim to deliver, and we regret that we fell short. Please be assured that our Customer Care team will be in contact with you directly to resolve the matter and ensure your refund is finalised.
Thank you for sharing your feedback, it helps us improve.
Sincerely
The MasterCare Service Team
We sincerely apologise for the experience you’ve had and the frustration this delay has caused. This is not the level of service we aim to deliver, and we regret that we fell short. Please be assured that our Customer Care team will be in contact with you directly to resolve the matter and ensure your refund is finalised.
Thank you for sharing your feedback, it helps us improve.
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply15 Sept 2025, 15:26
Official
Dear Willem,
We sincerely apologise for the experience you’ve had and the frustration this delay has caused. This is not the level of service we aim to deliver, and we regret that we fell short. Please be assured that our Customer Care team will be in contact with you directly to resolve the matter and ensure your refund is finalised.
Thank you for sharing your feedback, it helps us improve.
Sincerely
The MasterCare Service Team
We sincerely apologise for the experience you’ve had and the frustration this delay has caused. This is not the level of service we aim to deliver, and we regret that we fell short. Please be assured that our Customer Care team will be in contact with you directly to resolve the matter and ensure your refund is finalised.
Thank you for sharing your feedback, it helps us improve.
Sincerely
The MasterCare Service Team
WV
Willem V's updateReviewer Update
23 Sept 2025, 08:47Another week has passed with no refund and no updates, despite promises from your team.
WV
Willem V's update23 Sept 2025, 08:47
Reviewer Update
Another week has passed with no refund and no updates, despite promises from your team.