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Andrew D

1 reviews | Active since Mar 2025

04 Mar 2025, 15:49

Unsatisfied client 😡😡😡🤬

I've signed up with Master care 2 months ago request them to fixed my fridge, apparently two technician was sent out to my place but never ended up at my address, I've logged WhatsApp calls but the system is so bad they just promised that a agent will give you a call, but finally 3 weeks back a technician pop's up at my place he had a look at the fridge and suggest that the fridge needs a new compressor so he contacted he's company to order the compressor, I've waited 2 weeks for a technician to bring the component and he fitted the part onto the fridge but the fridge wouldn't work, according to him there's a blockage in the fridge the gass is not going through so he recommended that the fridge should be taken to the workshop to open up the blockage, that was three weeks ago, I've logged calls I've forwarded emails but to no avail, I do not know what the problem is, I've Goole the company and see very good reviews but how do I get them to give me some kind of response 😭🤣😂

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Replies (1)
MasterCare South Africa
MasterCare South Africa's reply25 Mar 2025, 14:39
Official
Good day Mr. Damons, 

We sincerely apologize for the long wait and the lack of communication regarding your fridge repair. This is not the level of service we aim to provide, and we truly regret any frustration this has caused. 

We’re glad to confirm that your fridge has now been repaired and the compressor replaced. Our team should have kept you updated throughout the process, and we will be addressing this internally to ensure better communication moving forward. 

Please let us know if there’s anything else we can assist with. We truly appreciate your patience and your feedback. 

Kind regards,
MasterCare Service Team