Unprofessional Service

<p>I loged a call to repair my LG 47 inch Led tv last year december which was picked up in mid December 2017 on Job Card: CAR-28308-5. i have been trying to contact the helpline to no avail and at times voice prompt says users mail box id full ,please try again. My sister then contacts master care who after a week of trying gets through and gets told that the v has been lost and job cancelled, a week later we have been allocated a second job cardCAR-43404-5 on the 12th of may 2017, i was advised that the technicians came out in for the second time to collect tv only to be told te tv was already picked up in december,to which he rep**** yeah i think we have it at the workshop. I have not been contacte via email nor phone to advise where my tv is. To date i have no idea where or what is happening with my tv.We have had this early bird contract since as long as i can remember possibly from the 80s and unfortunately this cant go on,will have too look at an alternative service provider if this goes on.</p> <p> </p> <p>Hope i can get this resolved by someone at mastercare.</p>