Unprofessional

Mastercare agent zekethelo mtshali advertised the company to me as i was searching for appliance repair company near me. She then guided me via watsapp chat with payment process. i made first eft payment on the 3/12/2025 and selected zekethelo email address for payment proof as she advised me to do so. I then received the company sms the following day confirming my repair logged. Then on the 8/12/2025 i received a call from another lady stating that she is experiencing a challenge in arranging collection of my system as her service provider routine doesnt include my area, but she promised to call me again which never did. Then on the 9th afternoon i texted zekethelo about this ordeal . And she rep**** after long with a voice record saying she called pearl in Bloemfontein pertaining my issue, saying pearl will call me. Whilst im looking forward to pearls call, i received an sms the very same day afternoon, stating that my transaction failed. I then called company number which didnt succeed as voice prompts said its after business hours, i then failed to comprehend why sending such sms/notification of failed transaction to me at the last minutes of operating hours? The money left my account till this far and i have never received any call or sms from the company about my situation. I then texted zekethelo and e-mailed mastercare with no response. Then on the 11th i received a watsapp text from someone saying he is from best electrical in Bloemfontein, saying he received job card to collect my system.I refused him, cos how rational is that handing my system to a stranger without a mere phone call from the company for confirmation as they said my transaction failed.

But the case is still investigated by the relevant authorities Bank, N.F.O etc. However as zekethelo emphasized that there is no contract termination, i will never subscribe to that, my account should be closed and im expecting no future debits from the company as i am no longer client of their service. Such a horrible experience at a first phase.