AD
Andrew D
1 reviews | Active since Mar 2025
10 Mar 2025, 22:52
Unpleasant experience
It's been three months now and I haven't heard from Master care to pick up my fridge after the technician came to replace the compressor then he said there seems to be a blockage it needs to be taken to there workshop and I'm still waiting and I've noticed that they haven't respond to my emails
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MasterCare South Africa's replyOfficial
25 Mar 2025, 14:38Good day Mr. Damons,
We sincerely apologize for the long wait and the lack of communication regarding your fridge repair. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.
We’re glad to confirm that your fridge has now been repaired and the compressor replaced. Our team should have kept you updated throughout the process, and we will be addressing this internally to ensure better communication moving forward.
Please let us know if there’s anything else we can assist with. We truly appreciate your patience and your feedback.
Kind regards,
MasterCare Service Team
We sincerely apologize for the long wait and the lack of communication regarding your fridge repair. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.
We’re glad to confirm that your fridge has now been repaired and the compressor replaced. Our team should have kept you updated throughout the process, and we will be addressing this internally to ensure better communication moving forward.
Please let us know if there’s anything else we can assist with. We truly appreciate your patience and your feedback.
Kind regards,
MasterCare Service Team
MasterCare South Africa's reply25 Mar 2025, 14:38
Official
Good day Mr. Damons,
We sincerely apologize for the long wait and the lack of communication regarding your fridge repair. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.
We’re glad to confirm that your fridge has now been repaired and the compressor replaced. Our team should have kept you updated throughout the process, and we will be addressing this internally to ensure better communication moving forward.
Please let us know if there’s anything else we can assist with. We truly appreciate your patience and your feedback.
Kind regards,
MasterCare Service Team
We sincerely apologize for the long wait and the lack of communication regarding your fridge repair. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.
We’re glad to confirm that your fridge has now been repaired and the compressor replaced. Our team should have kept you updated throughout the process, and we will be addressing this internally to ensure better communication moving forward.
Please let us know if there’s anything else we can assist with. We truly appreciate your patience and your feedback.
Kind regards,
MasterCare Service Team