Tvs taken 4 months ago still not returned and no feedback!!!

Absolutely pathetic experience from MasterCare!!! They picked up my tv in February after a power surge and then a second TV in April after the lcd failed. To date, MasterCare still cannot give us feedback about what is going with the TVs and all they tell us when we call is that 'they are waiting for parts'!!! It has been 4 months since they took the first Tv and 2 months since they took the second one- surely it doesn't take that long for any parts to be received-if so, this is a first!! I can only assume that they wait for second hand parts or have lost my tvs!! They do not return calls even after promising to do so!!! Staff are so *********** that even a month after fetching the tv from my home, another driver arrived at my gate to 'pick up' the tv which was already gone!! If MasterCare cannot fix the tvs, at least have the common courtesy to inform us and return them to us so that we can find someone who can! Furthermore, every time we call we are expected to rate their service which actually deserves less than Zero!!!We have been clients of MasterCare since it's inception many years ago, however after this absolutely pathetic and disgusting service, we will be canceling our service and advising everyone we know to do so too!!! You have lost a loyal customer base- please return my tvs whether fixed or not- I will find better service elsewhere!!! Ridiculous!!!