MM
Maurice M
1 reviews | Active since Mar 2022
06 Aug 2024, 05:26
Trying to cancel a 12 month repair plan which was taken out in August 2023
Trying to cancel a 12 month repair plan which was taken out in August 2023. I emailed Patience, Niren and enquiries on 12 July 2024. To date no response. I've emailed again this morning, 6 August 2024. Hopefully someone will respond and cancel this policy for me. One star given for them coming to collect and drop off a TV which was not working. Took ages to get feedback and the TV still isn't working. Please can someone cancel this policy. I've given you my money for a full 12 months. Please can someone acknowledge sent emails and cancel my policy!
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Maurice M's updateReviewer Update
12 Aug 2024, 16:01Dear Mastercare
Can you please take better care of your clients.
I emailed to cancel my 12 month repair plan on 12 July 2024. Today I get an email from Patience saying that I will be debited again in August 2024 and September 2024 because I need to give 30 days notice. How is this fair when your staff don't have the decency to respond to emails?
Can you please take better care of your clients.
I emailed to cancel my 12 month repair plan on 12 July 2024. Today I get an email from Patience saying that I will be debited again in August 2024 and September 2024 because I need to give 30 days notice. How is this fair when your staff don't have the decency to respond to emails?
MM
Maurice M's update12 Aug 2024, 16:01
Reviewer Update
Dear Mastercare
Can you please take better care of your clients.
I emailed to cancel my 12 month repair plan on 12 July 2024. Today I get an email from Patience saying that I will be debited again in August 2024 and September 2024 because I need to give 30 days notice. How is this fair when your staff don't have the decency to respond to emails?
Can you please take better care of your clients.
I emailed to cancel my 12 month repair plan on 12 July 2024. Today I get an email from Patience saying that I will be debited again in August 2024 and September 2024 because I need to give 30 days notice. How is this fair when your staff don't have the decency to respond to emails?