TREATED WITH DISDAIN

I have been a client of MASTERCARE for almost three (3) years.<br> They have been giving me good service up to a few months ago, when I discovered that my premium has almost doubled with no prior warning and seems that I have been paying for goods that are not there anymore.<br> The problem is that you speak to a different person each time that you call and you have to repeat the same thing ET NAUSEUM<br> None could be of help, but all promised to get back to me, which off course never happened.<br> I made use of various communication platforms to the consultants to express my dismay, but I have been largely ignored and treated with disdain.<br> I have never experienced such bad customer service before, not even from your less sophisticated competition.<br> I complained to the Customer Care Director (Ms. Mabel Jacobs), but to no avail, not even the courtesy of a phone call.<br> I will have to escalate this matter to another higher authority body in the event that this matter is not resolved amicably.