PF
Paul F

1 reviews | Active since Nov 2015

15 Nov 2015, 21:55

Time of repairs 8 weejs plus

In Feb 2015 I reported my tumble dryer not working took them 1 week before a technician came then to repair after I called and 16 calls later and 8 weeks later was repaired this was June and July. End of September 2015 I reported my fridge broken after 4 working days technician came said motor packedup after 4 weeks return to put new motor only to find out regulator or so broken another 3 weeks past including seal was suppossed to be replaced then another 2 weeks past then came and fix regulator but not seal took seal said its wrong ok then I complain again by now I ve contackted them about 17 times my money time wasted they never return calls but VERY GOOD IN ON PASSING THE BUCKET. They then send Manager RIAAN to check he said they ve got right seal at shop and fridge need GAS he said will be back soon YA YA NOW ALREADY 3 WEEKS SINCE HIS LEFT. I HAVE GIVIN UP REALLY BUT PRAY FOR THEM EVERYDAY. BUT WHEN IT COMES TO PAY INSTALL MENT AND YOU LATE THEY VERY YES VERY QUICK TO CANCELL CONTRACT. IT SEEMS LEFT HAND DOESNT KNOW WHAT RIGHT HAND IS DOING BECAUSE OF EASY TO PASS THE BUCKET.I have tried to ger ceos nrs but they refuse I WONDER WHAT THEY HIDING. VERY UNHAPPY CLEINT

0
Replies (1)
MasterCare South Africa
MasterCare South Africa's reply16 Nov 2015, 15:47
Official
Hello fox1234,

Good day Mr Paul Foxcraft

Thank you for making contact with us, please be advised that the matter has been escalated to the right department and feedback will follow the soonest.

Kind regards
Lebo Phaho