The msot pathetic levels of service and arrogance

I have been a customer for over 20 years, but whenever I need service it seems to take an inordinate amount of time to get service and the technicians are unhelpful and rude.

Firstly, when I contact them to effect a repair it takes some time to get a job number, and then it takes additional time to get a technician to actually come and deal with the issue. Then when I suggest that the technician takes the appliance away to effect repairs, I get told that the workshop is so full of ****roaches, he didn't want to do that. But the parts willbe ordered and they will be here on Monday (This is on Thursday). I have to call to find out what is happening. Eventually I get an email saying the parts have arrived and I enquire as to when the repair will now happen, no answer. I have to call and harass them to get any action. Then I get told, after much harassment that a technician will be at my house on Saturday, but he will phone first. I requested a time as I pointed out that I need to do various domestic c****s. The callcame when Iwas in a no reception area, when I returned the call some 50 minutes later the technician says he was at my house nobody was there. The idea was he would call to make sure I was there. Ithen said well I am here now, and he says, no I'll do it on Monday. Completely unacceptable level of service from a company who claim to love my appliances as much as I do. They claim to be leaders in their field Ha! Pathetic in the extreme. If I have a service contract with a company I expect exemplary service, not the manyana level of service that Mastercare offer. It takes way too long to get service and when that service is less than satisfactory then I am sorry, they do not deserve to be in business if that is how they are going to serve their customers. I also think that I sould lodge a complaint with the Advertising Standards Authority about their statements on their phone line as they make claims which I feel are false.